Store Policies & Fulfillment Info

Shipping, Fulfillment & Order Policy | Small Batch Shop

📦 Store Policies & Fulfillment Info

Shipping, Orders &
Honest Expectations

Everything you need to know about how your order is handled — straight from the one person packing every single package.

🗓 Order Fulfillment Timeline

When Will My Order Ship?

Here's a clear, no-surprise breakdown of how long it takes to get your order packed up and out the door:

📅

Weekday Orders (Mon–Fri)

Orders placed on a regular business weekday are fulfilled and shipped the very next business day. Order on Tuesday? It goes out Wednesday!

🌙

Weekend Orders (Sat & Sun)

Orders placed over the weekend are fulfilled on Monday, the next business day. Your order is queued up and ready to go first thing Monday morning.

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Holiday Processing Delays

On major holidays, fulfillment is paused and resumes the following business day. Please plan ahead around these dates!

🎄 Christmas 🎆 New Year's 🦃 Thanksgiving 🎇 4th of July
💡 Pro Tip for Faster Turnaround Place your order early in the day on a weekday for the quickest possible processing. Orders placed late in the evening may be grouped with the following morning's fulfillment run.
🚚 Delivery Times

Once It Leaves My Hands...

As soon as your package is dropped off with the shipping carrier, delivery timing is entirely in their hands — not mine. I do everything I can to ship fast, but transit times are set by the carrier (USPS, UPS, FedEx, etc.) and can be affected by weather, volume surges, and other factors outside anyone's control.

📬 What this means for you: Once you receive your tracking number, follow your package directly through the carrier's website or app. For transit delays or missing packages in transit, contacting the carrier directly with your tracking number will get you the fastest answers.

Every order ships with tracking so you're never left guessing. If your tracking looks seriously wrong or hasn't updated in an unusual amount of time, reach out and I'll help look into it with you.

❌ Order Cancellations

Need to Cancel? Here's Your Window.

Life happens totally understood! If you need to cancel your order, please reach out at least 24 hours before your order is scheduled to ship.

⏰ The 24-Hour Rule: Cancellations must be requested more than 24 hours before the scheduled ship date. Once an order has entered the packing and fulfillment process or has already shipped it can no longer be cancelled.

Because this is a one-person operation, orders are often packed and prepped ahead of time to keep things running on schedule. Once that process begins, pulling an order back becomes very difficult (and sometimes impossible). Send me your order number as soon as possible the earlier the request, the better the chances!

💳 Refund Policy

Refunds: What's Covered & What Isn't

I take real pride in every order I send out and want every customer to be happy. Here's how refunds work:

🚫 No Refunds on Shipped & Delivered Orders: Once your order has been shipped and confirmed as delivered, refunds are not available. Please double-check your shipping address at checkout and make sure the delivery location is secure.

If there's a genuine issue like receiving the wrong item or a visibly damaged product please check the section below. I'm always willing to make things right when there's a real problem on my end. I just need proper documentation to do so.

📸 Damaged Item Claims

Received Something Damaged? Here's Exactly What to Do.

I carefully pack every single order to survive the journey. But sometimes carriers aren't as gentle as I'd like. If your item arrives damaged, I want to help but I do require photo documentation to process any claim. No exceptions.

Please send clear, well-lit photos that include all of the following:

  • The damaged product itself, clearly showing the damage
  • The original outer packaging (box, poly mailer, etc.) it arrived in — including any visible dents, tears, punctures, or crush marks
  • All inner packaging materials (bubble wrap, tissue paper, packing peanuts, etc.)
  • The shipping label still attached to the package
📌 Why are photos required, No Exceptions? Photos aren't just for my records. They are required to file a damage claim with the shipping carrier on your behalf. Without complete documentation, the carrier will not honor the claim and I won't be able to move forward with a resolution. This process protects you just as much as it protects me.

Once I receive your photos, I'll review everything promptly and reach out with next steps. Please submit your damage claim within 48 hours of delivery so we can act while the claim window is still open.

👋 A Note From Me

This Is a One-Person Show & I Wouldn't Have It Any Other Way.

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Hi! I'm the single human being behind this entire shop, from sourcing and creating products, to packing every order by hand, printing every label, and making the trip to the post office. There's no warehouse team, no automated conveyor belt, no army of employees. Just Me.

That means every order gets real, personal attention and genuine care before it ever leaves my hands. It also means that my "next business day" fulfillment promise depends on me being healthy, present, and not navigating a major holiday. I appreciate your patience, grace, and support more than words can say.

If you have a question, a concern, or even just want to say hi reach out. I personally read and respond to every single message. Thank you from the bottom of my heart for choosing a small business. It genuinely means everything to my family and I. 💛